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We do not provide refunds for “change of mind” circumstances after a purchase has been completed (payment made and order committed), including but not limited to refunds for orders placed (shipped or not), exchanges, incorrectly ordered items or items that are placed on sale after purchase.
We acknowledge that under Australian Consumer Law, we are required to provide a refund if our products are faulty, if they do not match the item displayed, do not match the item description we provide or if goods are damaged upon receipt. Any and all refund requests must include relevant evidence of the circumstances that occurred. Insufficient evidence provided will result in no refund.
Refund or missing item requests that are over 3 months old will not be refunded. It is the customers responsibility to ensure that any issues and/or concerns are raised in a timely manner. We take all necessary steps to ensure orders are fulfilled in a timely manner with appropriate evidence, such as tracking and order confirmation & receipts, we expect the same courtesy if an issue needs to be raised with us.
At our discretion, should an order be refunded, we will charge a cancellation fee and advise of this prior to actioning the request.